Help & Policies
FAQs
Bamboo & Sustainability
Why are MISH products sustainable?
MISH achieves its sustainability goals by using eco-friendly materials and waste-reducing production methods. Visit MISH & Sustainability to learn more.
What is “fast furniture,” and how is it harming our environment?
“Fast furniture” is commoditized furniture that is mass produced quickly and cheaply. It has quickly been replacing quality craftsmanship, and in many homes it has completely taken over. It is estimated that in 2018 Americans threw out more than 12 million tons of furniture and furnishings. In 1960, Americans threw away only about 2 million tons; the growth in furniture waste has far exceeded the country’s population growth. Most of the furniture currently in our landfills was made in the last 10 to 15 years.
Fast furniture is also leading to deforestation, increased carbon emissions, and the depletion of our natural resources. Deforestation is estimated at 10 million hectares a year( our planet has already lost around a third of its total forest cover), and is responsible for at least 10% of the world’s greenhouse emissions. IKEA consumes approximately 1% of the world’s total lumber supply every year. These types of companies have been found to illegally log old-growth trees (200-600 years old) from virgin forests to keep up with the demand for their products. Still, mass produced furniture is often made of low-quality, non-recyclable materials, such as veneer-covered particle board and plastics, meaning they will not stand the test of time. Many of these items are specifically designed to have a lifespan of only 5 years, ensuring customers come back for more.
MISH’s goal is to combat furniture waste, deforestation, and harmful emissions by creating long-lasting, beautiful furniture with sustainable materials, while consciously reducing our waste and environmental impact.
Is bamboo even considered wood?
No, technically it is a grass. However, in many applications, it can be worked with as if it were a hardwood. Also, MISH bamboo products can be repaired and recycled just as if it were wood. So we usually just refer to it as “wood.”
How should I clean and care for bamboo products?
See Bamboo Care & Maintenance for details
Ordering
What are "made-to-order" items?
Many MISH products are “made-to-order,” meaning we do not keep an inventory in stock and they are personalised per order. Once your order is placed we will begin crafting the item specifically for you. Expected lead times are listed on product pages. However, after ordering we will email you with more details and an accurate estimate (see below “What are lead times and how long will it take to receive my order?”).
Where can I view MISH products in person?
At this time we do not have a physical showroom, and our workshop is not open to the public. However, we have partnered with The Collector in Kinsale, where their cocktail & coffee bar utilises much of our furniture, and their design shop sells our homewares.
What are lead times and how long will it take to create my order?
Ready to ship items
These items are generally in stock or can be created quickly, and will be shipped out in 2 - 7 business days.
Made-to-order items
Each made-to-order item has an expected lead time listed on its product page. Within 2 business days of placing an order we will contact you to confirm how long we expect it will take to create and deliver your items.
If needed, email info@mish.ie for individual enquiries.
Does MISH ever take on bespoke or commercial projects?
Yes! See Custom Projects for details
Why are there photos of lego throughout this site?
Maybe you should be asking, "why don't more sites have lego?"
What is considered damage or faults?
It is MISH’s goal to deliver high quality craftsmanship, while not overworking the natural characteristics of our materials. It is not our goal to force nature to look “perfect.” Instead, at MISH, we embrace these idiosyncrasies.
Acceptable attributes may include:
- Fibres and texture - Bamboo is made of long fibres that create beautiful patterns and textures, we will not attempt to alter this.
- Inclusions - Often there are small cavities within bamboo. When necessary, we may fill these in.
- Colour variations - Bamboo occurs in a variety of shades and colours, especially in the endgrain (this is what makes it beautiful). For items that have multiple parts, we do our best to ensure no part looks mismatched from the others.
- Burns - When cutting and milling bamboo, friction can char the bamboo. If this is noticeable as “made by machine” then we will fix it, however, if it is small and irregular, we may not.
- Rough surfacing - Generally all furniture is polished to a very pleasant and smooth finish. However, this does require a significant amount of energy, and since it is not in our ethos to overwork natural material, we intentionally under-process some hidden areas. This is especially true on the underside of some furniture where many pieces of bamboo come together.
- Hairline separations - Bamboo is a very flexible material, and susceptible to changes in climate. This may cause parts to have a visible hairline separation where they come together. This is fine and poses no structural compromise.
Unacceptable “damage” and “faults” include:
- Cracks
- Burns noticeably made by machine
- Human/machine made stains
- Human/machine made dents or chips - Not to be confused with “inclusions”, see above.
- Scratches on easily visible areas - Visible areas should be free of noticeable scratches, however, we may intentionally under-process some hidden areas, not removing some imperfections. This is especially true on the underside of furniture.
- Significant separation between parts
- Anything MISH deems to weaken the structural integrity of an item
- Missing pieces
Store Policies
Shipping, Delivery, and Pickup
Smaller items are shipped throughout Europe, while bulky items are personally delivered or picked up from our facility in Kinsale, Ireland. See below for details.
Bulky Delivery
MISH can personally deliver bulky items within Ireland, Belgium, France, Luxembourg, Netherlands, United Kingdom. Delivery fees and order minimums are based on their distance from Kinsale, Ireland (see list below).
Once your entire order is nearly ready to be delivered we will email you to arrange a delivery date. Please understand that MISH is a woodworking business, we personally deliver our premium items to ensure our products get the utmost care and treatment, because of this we have only a few days each month to make deliveries around Ireland.
The individual named on the order, or a specified representative, must be present to sign off for and take receipt of the items. If no one is present at the arranged delivery time, MISH will attempt to deliver the order again, however, this will incur an additional delivery fee. If, after 90 days, MISH is unable to to arrange a successful collection, your item(s) will be forfeited.
Bulk Delivery rates, by destination
|
Country |
Order Minimum |
Delivery Fee |
|
Ireland (ROI) |
None |
Rates by county, |
| Northern Ireland (UK) | None | €150 |
|
England (UK) |
€2,500 |
€500 |
|
Scotland (UK) |
€2,500 |
€500 |
|
Wales (UK) |
€2,500 |
€500 |
|
France |
€2,500 |
€650 |
|
Belgium |
€2,500 |
€700 |
| Luxembourg | €2,500 | €700 |
|
Netherlands |
€2,500 |
€700 |
Bulk Delivery Ireland, rates by county/distance from Kinsale, Cork:
|
Delivery Fee |
County |
||
|
€0 |
|
||
|
€50 |
|
|
|
|
€100 |
|
|
|
|
€150 |
|
|
|
Bulky Pickup
Free pickup of bulky items is available at our facility in Kinsale, Co Cork. Once your entire order is nearly ready to be collected we will email you to arrange a collection date. Please do not arrive prior to this, your item(s) will not be available.
Items will only be released to the individual who placed the order, or a specified representative. If, after 90 days, MISH is unable to to arrange a successful collection, your item(s) will be forfeited.
Standard Shipping
Smaller items are shipped via An Post, and their international partners, throughout Europe. Bulky items are not available for shipping
Shipping within Ireland (both the Republic of Ireland and Northern Ireland) is free for orders over €100.
Shipping fees are determined by an item's weight and the destination. We currently ship to the following areas:
Zone 1
- Republic of Ireland
- Northern Ireland
Zone 2
- Belgium
- Channel Islands
- France
- Germany
- Great Britain
- Guernsey
- Isle of Man
- Jersey
- Luxembourg
- Netherlands
Cancellations
Ready to ship items
Ready to ship items can be cancelled for a full refund prior to being sent to being shipped out. Please email orders@mish.ie to arrange a cancellation.
In accordance with the Consumer Rights Act 2022, there is a “cooling off” period on our ready to ship items. See Returns, below, for details on sending an item back to MISH.
Made-to-order items
Within 2 business days of placing an order for a made-to-order item we will contact you with an estimate of how long it will take to create your items.
After receiving this email you have 5 businesses to cancel the order and receive a full refund.
After this we will begin creating your items, however, if you still choose to cancel your order, and it is at least 48 hours from your agreed delivery/pickup date, you will receive a refund minus a 30% fee.
Orders cancelled within 48 hours of the agreed delivery/pickup date can be cancelled for a refund minus a 50% fee.
Please email orders@mish.ie to arrange a cancellation.
In accordance with the Consumer Rights Act 2022, made-to-order items are personalised/custom-made and thus exempt from “the cooling off” period.
Returns
MISH products are made of natural materials that, as a result, vary in aesthetics and contain natural imperfections.
Ready to ship items
Ready to ship items can be returned for a refund within 14 days of receipt, as long as they are in like-new condition. The customer is responsible for return shipping costs and the item's condition prior to MISH receiving them back. Original shipping fees are non-refundable. Please email orders@mish.ie to arrange a return.
Made-to-order items
These items are personalised/custom-made, and once they have been delivered or collected they cannot be returned.
Damaged Items
Please first review the above FAQ, “What is considered damage or faults?” for more information on what is and is not acceptable.
Standard Shipping items
If an item arrives with damage or faults, please email orders@mish.ie to arrange a return.
Bulky Delivery and Picked Up items
Please check your items for damage or faults upon delivery/pickup. If you notice any problems, inform our representative immediately and we will work with you to find a solution. Once an order has been signed-off for and taken position by the customer, we cannot accept it back.
Guarantees / Warranties
MISH products are handmade in small numbers, in Kinsale, Ireland. We do our best to produce only the highest quality products, but as a small business, we are unable to offer any guarantees or warranties at this time.
Value Added Tax (VAT)
VAT is included in all product prices. As MISH is a small company, we currently fall into the micro business designation by the EU, and thus all EU shipments are charged the standard Irish VAT rate (23%). Items shipped outside of the EU are exempt from VAT.